How To Deal With Clients Who Want You To Discount Your Fee
Only give discounts to clients who are willing to make concessions and do their part.
What The Aftermath Of An Auto Accident Taught Me About Being Flexible With Client Service
Lawyers have to make money but that doesn't mean we always have to act like a businessperson.
From ‘Associate’ To ‘Doppelganger’: The Evolution Of The Legal AI Persona
Confronting Biglaw’s ‘snake eating its own tail’ problem.
From The Career Files: How To Navigate The Mid-Year Review Meltdown
I've been getting anxious calls and emails from clients for the last couple of weeks, stressing out about what their reviews will say and what they will mean.
The Best Offense Is A Good… Network Of Law Firms
An argument in favor of in-house counsel spreading their business across multiple firms.
From The Career Files: Every Relationship Matters
Ari Kaplan chats with Peter Rouse, noted intellectual property lawyer and serial entrepreneur.
Silly Things Clients Say
Some client comments that don't make sense, or are unintentionally funny, or are annoying.
Managing Partners are Navigating the AI Inflection Point.
New executive research from Ari Kaplan explores how law firm leaders are responding to changing client expectations, evolving economics, talent transformation, and AI governance.
From The Career Files: One and Done, How To Stop Procrastinating
Struggling with procrastination? Here's advice on how you can stop doing that.
Are In-House Lawyers Happy With Their Outside Counsel?
Corporate clients want practical legal advice, but law firms aren't giving it to them.
From The Career Files: Dealing With Difficult Opposing Counsel
Some interactions with opposing counsel can be stressful, challenging, and even downright hostile.
How A Car Accident Helped Me Understand The Mindset Of Potential Clients
Turning to a lawyer is at some level an emotional decision.
PI Firms Don’t Need More Tools. They Need Fewer.
Every new tool a PI firm buys solves one problem and connects nothing. The real fix isn't another purchase — it's keeping the whole case in one place, from accident to resolution. Here's how.
Make Time For Face Time
It's a giant red flag if you never see your clients -- especially if you don't work in Biglaw.
Stay Away From Potential Clients Who Give Bad Online Reviews
Bad reviews can be petty, vindictive, or downright crazy -- and almost impossible to remove.
What Do You Do When A Client Scares You?
Thankfully this situation is rare, but one case in particular recently came to mind.
4 Common Excuses Potential Clients Use To Mooch Discounts From Attorneys
If solo practitioners want to stay in business, they must be able to separate the moochers from the genuinely needy.
Beyond Biglaw: Taste Your Merchandise
There is no guarantee that you will like the taste of your own merchandise, but that doesn’t absolve you from taking one.